Mona Grace Online Shop Return Policy
Thank you for shopping at Mona Grace! We want you to be
completely satisfied with your purchase. If you are not satisfied, we are here
to help. Please review our return policy below.
1. Return Eligibility:
- Returns are
accepted within 7 days of receiving your order.
- The item must be
in its original condition, unworn, and with all tags attached.
2. How to Initiate a Return:
- Please send an
email to monagracefashion@gmail.com or contact.monagrace@gmail.com to initiate
the return process.
- In the email,
include your order number, the item(s) you wish to return, and the reason for
the return.
3. Return Shipping:
- Customers are
responsible for return shipping costs.
- We recommend
using a trackable shipping service to ensure your return is received.
4. Refund Process:
- Once your return
is received and inspected, we will send you an email to notify you that we have
received your returned item.
- If the item is in
its original condition, we will initiate a refund to your original payment
method.
- Please allow 5-7
business days for the refund to be processed.
5. Exchanges:
- We currently do
not offer direct exchanges. If you need a different size or color, please place
a new order and return the original item following the provided instructions.
6. Non-Returnable Items:
- Final sale items
are non-returnable.
7. Defective or Damaged Items:
- In the rare event
that you receive a defective or damaged item, please contact us immediately at
monagracefashion@gmail.com or contact.monagrace@gmail.com. We will provide
instructions on how to proceed.
8.
Contact Information:
If you have any questions or concerns regarding our return policy or the return
process, please contact us at contact@monagrace.com. Our dedicated customer
support team is here to assist you.
Additional Information:
- Brand Name:
MonaGrace
- Contact
Email: monagracefashion@gmail.com and contact.monagrace@gmail.com
- Customer
Service Phone Number: 907-347-4537
- Store Location:
Las Vegas, Nevada
- Website: monagrace.eu
9. Changes to the Return Policy:
- Mona Grace
reserves the right to update or modify this return policy at any time without
prior notice.
Thank you for choosing Mona Grace. We appreciate your
business and aim to make your shopping experience enjoyable. If you have any
questions or concerns, please don't hesitate to contact us.
*Note: This return policy is a sample and may be adapted based on the specific needs and circumstances of Mona Grace.